Short Courses
Adaptability
Adaptability and flexibility is all about the ability to learn, grow and respond positively, even if things don’t go your way.
Adversity and change is inevitable in the modern world, and to thrive we need to learn to do more than just cope. We need to learn to understand the driving force behind the change, how to adapt and how to ensure that we remain relevant so that we are not left behind.
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Adaptability
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Conflict Management
Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts, and structural conflicts all point to the need for more effective tools for lasting problem-solving. Conflict management and negotiation skills are critical skills for any manager and any employee to be effective in the workplace. Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.
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Conflict Management
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Ethics and Code of Conduct
This programme is intended for people who work in administration at the practitioner level in the public sector. Persons credited with this course meet all of the requirements associated with maintaining the standards of conduct laid down in the public sector Codes of Conduct at the national, provincial, or municipal level.
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Creativity and Innovation
Creativity and innovation are fundamental elements of success for a business. Most successful businesses develop a Culture of Creativity and Innovation. In today’s world, creativity and innovation are more important than ever before with the rapidly changing global systems. If you don’t constantly be creative and innovate, someone else will overtake the industry and you will run behind schedule.
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Creativity and Innovation
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Collaboration
This course looks at the collaboration processes, the dynamics within the group to include skills needed, motivational factors, how to manage conflicts that arise, and how to effectively listen to what the other person is trying to say. Along with listening, for collaboration to happen there must be consensus, which a lesson delves into and shows how it is more than teamwork involved in this systematic technique.
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Collaboration
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Assertive Skills
Assertiveness means standing up for your rights of expressing thoughts, feelings, wishes, and needs appropriately. It is an essential personal and impersonal skill. Assertiveness is regularly seen as the equilibrium point between passive and aggressive behaviour. It is a basic requirement to make your stand as an individual or a corporate.
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Assertive Skills
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Diversity Management
South Africa is a melting pot of various cultures, races, languages and religions. There are also hybrid mixtures of different cultures, and an overarching South African culture which ensures that, no matter what a person’s cultural heritage, we are, at heart, proudly South African. Indeed, as South Africa’s democracy evolves, it is becoming a more diverse but integrated country and cultural diversity continues to be one of its strongest challenges.
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Diversity Management
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Change Management
Change management is the process, tools, and techniques to manage the people side of change to achieve the required business outcome. Change management incorporates the organizational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change. Applying change management training enables organizations to deliver results on each change more effectively and build competencies that grow the organization’s capacity to tackle more changes at one time.
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Change Management
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Basic Business Ethics
Business ethics training impacts all levels of business. It will impact all who interact with the business including customers, staff members, suppliers, competitors, etc. All of these groups will have an influence on the way business ethics are developed. It’s a 2-way street; the impact goes both ways which makes an understanding of business ethics an extremely essential element of doing business today. Ethics is extremely essential, as news can now spread faster as well as further than ever before.
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Basic Business Ethics
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Emotional Intelligence
Emotional Intelligence is all about people. And since we deal with people, not robots all day, having good interpersonal skills and self-awareness is an essential need. Good emotional intelligence means you can relate and react appropriately in any given situation.
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Emotional Intelligence
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Customer Service
Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.
Regardless of the nature of your company’s business, it is so important to adopt the right strategies to better the quality of customer service. Customer Service Training provides the skills to ensure customer satisfaction with a product or service before, during and after the customer’s requirements are met.
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Customer Service
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Effective Communication Skills
Any organization looking to position themselves strategically on the global market will know better than to ignore the importance of effective communication skills by their representatives. A single interaction has the potential to make or break a business opportunity, land a million-dollar contract or cause a loss of clients altogether.
It has been globally observed that candidates who can express fluency in communication through a flawless register stand a higher chance of a promotion, winning a new project and taking their brand to greater heights.
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Effective Communication Skills
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Employee Relations Training
Despite the evolution of the various functions under Human Resources, Employee Relations is still considered to be a grey function. Employee relations staff are expected to administer, report on operational key performance indicators, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on. This course is designed to shed light on all the activities under the employee relations function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.
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Employee Relations Training
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Negotiation Skills
Negotiation skills are essential in the pressurised work environment of today, yet few managers have been trained to respond confidently in the face of these stresses. Inter-personal, intergroup, and structural conflicts all point to the need for more effective tools for lasting problem solving through negotiation. It is thus important for managers, supervisors, and customer service staff to become familiar with the principles, processes, and techniques of negotiation management. Managers include, but are not limited to team leaders, supervisors, first-line managers, and section heads.
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Monitoring and Evaluation
This course is for learners who do not necessarily have formal training in monitoring and evaluation and who need to be able to apply knowledge of monitoring and evaluation in an authentic situation. It will be useful for learners in the Public Sector including, but not limited to; Monitoring and Evaluation Specialists, Monitoring and Evaluation Practitioners, Unit Heads and External Evaluators, as well as to other learners who are engaged in monitoring and evaluation activities in Non-Governmental Organisations and the Private Sector.
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Meeting Procedures and Reporting
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this course will add value to the learner`s job, or chances of finding employment. Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.
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Meeting Procedures and Reporting
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HIV and AIDS Awareness
This course provides a broad introduction to HIV/AIDS in the workplace. It introduces a broad case of knowledge about HIV/AIDS that will enable learners to be informed and caring workers in an industry. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work.
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HIV and AIDS Awareness
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Evaluate and improve project team performance
Learners accessing this course will be working as a leader in the context of a small project/sub-project involving few resources and having a limited impact on stakeholders and the environment or working as a contributing team member on a medium to large project when not a leader. These projects may be technical projects, business projects or developmental projects and will cut across a range of economic sectors. This course will also add value to learners who are running their own business and recognise that project management forms an integral component of any business.
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Evaluate and improve project team performance
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Risk Management
The purpose of this course is to provide the learners with a solid foundation and insight into the risk management function within a business context. It will create a theoretical understanding of underlying concepts of risk and the role of risk identification and management in an organisation. The learners will gain a solid understanding of the inter-relationship between risk management function and other related business functions. They will be equipped to identify and manage risk in the internal and external environment.
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Risk Management
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Report Writing
As your career grows and advances, you will be asked to write reports – these may be proposals for new ideas, evaluations of an initiative or a recommendation for a new service or product. Your organisation will expect a professional and well-written document to base important decisions upon. Pachedu Skills Solutions will teach you all the skills and techniques you need to know to write just such a report: clear, concise, balanced and informative. You will understand what needs to be written, how it should be written and what structure and format you should use for different kinds of reports.
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Report Writing
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Project Management
The purpose of this programme is to enable the learners to analyse and refine a project organisational structure, its profiles, roles, and responsibilities and they will be able to determine the required change and configuration control procedures and integrate it into the project management plan.
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Project Management
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Professional Skills for Secretaries and Administrators
This course enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment.
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Professional Skills for Secretaries and Administrators
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Personal Branding
Branding includes how you see yourself and how others see you, thus it is important to clearly identify your image or your brand. Perception is subjective and branding includes how you see yourself and how others see you, thus it is important to clearly identify your image or your brand. You can avoid actively cultivating your image; however the truth is that people will have a perception of you whether you develop your brand or not. Since other people are going to think what they want it makes logical sense to nudge them into view of the brand you want to display. Taking control of personal branding is important when maintaining your public reputation.
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Personal Branding
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Problem Solving and Decision Making
Problem Solving is a process of defining a problem, determining the reason for the problem, identifying, selecting, implementing the best solution for resolving the issues efficiently and effectively in an organisation. Problem-Solving skills include swiftly recognising the underlying problem and executing a solution. It is one of the critical skills that every company seeks in job applicants because individuals holding these skills tend to be self-reliant in their day-to-day functioning. This training provides individuals with the necessary skills and knowledge of essential concepts that will help them to become proficient with Problem-Solving skills.
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Problem Solving and Decision Making
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Supervisory Skills for Team Leaders
Effective supervision is critical in ensuring that operational business goals are achieved. Those who play the roles of a supervisor in a business need to be able to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders.
In order to do so, it is important to be aware of the fundamentals of supervision. This program will help focus and develop the skills required to be an effective supervisor which will in turn ensure the business goals are achieved with trust, respect, accountability, and a positive workspace.
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Supervisory Skills for Team Leaders
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Stress Management
Learners working towards this course will be working within a Public Sector environment, where the acquisition of competence against this course will add value to one’s job. This course will ensure that you understand stress in the workplace both in terms of organizational costs such as absenteeism and turnover costs and how it impacts on the individual.
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Stress Management
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Stock Management
At first glance stock management may seem like a simple exercise. However, having too little or too much stock on hand may have an impact on the company’s overall profitability in ways that are not immediately obvious. How fixed are fixed assets? How stocked should you be? Fixed assets can become burdensome when newer technologies require that they be replaced. Certain stock items may not have sufficient shelf life. It is also important to understand the difference between stock and the fixed assets of the business and how both should be managed so as to ensure that they are fresh enough on the shelves to positively impact the business.
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Stock Management
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Time Management
In today’s fast-paced workplace where the speed of technology and the speed of demand against the pressures of supply rule the game and us mere humans seem to be having a hard time keeping up with the need for speed in an increasingly demanding economy where we often wish that things, we just slow down a little, we don’t always have the luxury of time! So, let’s not waste any more time. The clock is ticking.
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Time Management
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The Five Keys to Leadership
A 5-day Leadership Seminar suitable for leaders operating at the highest levels. It has been successfully delivered at senior executive level across the globe to huge critical acclaim.
Our key objective is to help leaders to consciously create the impact they choose. Delegates are invited to work holistically, from the head, the gut and the heart to develop their unique leadership style and create a step change in their ability to generate impact and meaning both in and out of the workplace.
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Team Work
The broad aim of this course is to create and maintain positive workplace relationships. The course is a fun based, interactive workshop helping to create an excellent team spirit within teams. The course is an interactive course where games, simulations, discussions, role plays are used to create an excellent well-functioning cooperative team environment. The course can be offered outdoors or indoors where groups and teams experientially learn about cooperative team work. The course is designed for busy teams who are currently under pressure and strain and need a day to re-establish good communication patterns and warm interpersonal relationships amongst team members. Teams may be portrayed as effective work groups whose effectiveness rests in the degree of motivation, coordination and purpose and whose synergy produces energy and creativity which goes beyond them as individuals.
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Team Work
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